Last Updated: 31 August 2026
Welcome to OutriderCo. These Terms of Service govern your use of our website, outriderco.store, and the purchase of products through our online store.
By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
OutriderCo is an online retailer offering premium pet accessories and lifestyle products in South Africa.
Throughout these Terms of Service, “OutriderCo”, “we”, “us”, and “our” refer to OutriderCo.
“You” and “your” refer to any person accessing our website or purchasing our products.
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of the website
Copy, reproduce, or commercially exploit our website content without permission
Provide false, misleading, or fraudulent information
Use our website in a manner that could damage, disable, or impair its functionality
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.
However:
Product colours may vary depending on your device or screen settings.
Product images may occasionally differ slightly from the actual product.
Product availability may change without notice.
We reserve the right to correct errors or inaccuracies on the website.
OutriderCo does not guarantee that every product description or website detail will always be completely accurate, current, or error-free.
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted and confirmed by us, except where an obvious pricing error has occurred.
Any applicable delivery fees will be displayed during the checkout process.
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that the order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:
Incorrect pricing or product information
Product unavailability
Suspected fraud or unauthorised activity
Payment failure
Incorrect customer or delivery information
Circumstances outside our reasonable control
If we cancel an order after payment has been received, we will arrange an appropriate refund.
Payments are processed through the payment methods made available during checkout.
You agree to provide accurate and complete payment and billing information.
We reserve the right to use reasonable fraud-prevention and verification measures before processing an order.
Your payment information may be handled by third-party payment service providers in accordance with their own terms and privacy policies.
We aim to dispatch and deliver orders within the estimated timeframes displayed on our website.
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, weather, public holidays, incorrect delivery information, or other unforeseen circumstances.
You are responsible for providing accurate delivery information when placing your order.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.
Our returns and refund process is governed by our Returns & Refunds Policy, which forms part of these Terms of Service.
Where applicable, customers may have rights under South African consumer protection legislation, including the Consumer Protection Act 68 of 2008 (CPA).
Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be excluded or limited.
If you receive a product that appears damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs, order details, or other information necessary to investigate the issue.
Where a product is confirmed to be defective, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law and our returns policy.
All content displayed on our website, including but not limited to:
Logos
Brand names
Product photographs
Graphics
Website designs
Text
Product descriptions
Layouts
Other original content
is owned by or licensed to OutriderCo unless otherwise stated.
You may not reproduce, distribute, modify, copy, publish, or commercially exploit our content without our prior written permission.
Our website may use third-party services, including payment processors, courier companies, hosting providers, analytics services, advertising platforms, and other technology providers.
These services may have their own terms and conditions and privacy policies.
OutriderCo is not responsible for the independent operation, policies, or availability of third-party services.
We aim to keep our website available and functioning properly but do not guarantee that it will always be uninterrupted, secure, or error-free.
The website may occasionally be unavailable due to maintenance, technical issues, updates, hosting problems, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, OutriderCo will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful, including any liability that cannot legally be excluded under applicable South African consumer protection law.
Our products are intended to be used for their stated purposes and in accordance with any instructions supplied with the product.
Customers are responsible for using products appropriately and safely.
OutriderCo is not responsible for damage resulting from misuse, modification, improper installation, neglect, or use contrary to supplied instructions, subject to any rights and protections provided by applicable law.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
From time to time, OutriderCo may offer promotions, discounts, vouchers, or special offers.
Unless otherwise stated:
Promotions cannot be exchanged for cash.
Promotions may have specific eligibility requirements.
Promotions may have an expiry date.
We reserve the right to correct obvious errors or withdraw a promotion where reasonably necessary.
Specific promotional terms will apply where provided.
We may update these Terms of Service from time to time.
Changes will become effective when the updated Terms are published on our website.
Your continued use of our website after changes have been published constitutes acceptance of the updated Terms.
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will be subject to the applicable laws and jurisdiction of South Africa.
If you have any questions regarding these Terms of Service, please contact us:
OutriderCo
Western Cape, South Africa
Email: outriderco@outlook.com
Telephone: +27 64 748 5929
OutriderCo
Quiet luxury, made for pets.